Member Complaints Procedure

Life Credit Union is always interested in your feedback positive or negative. We use the feedback to help us improve our services both to members and to our community.

At any time members can email us their feedback at feedback@lifecu.ie or contact us on our main no. 045 879622.  It is the aspiration of Life Credit Union that a complaint against the credit union will be resolved in a fair and equitable manner.

 

In order to ensure this happens, the following is the procedure which you should follow in order to have your complaint/dispute settled. For a full description of this procedure, please see Rule 159 of the Standard Rules of the Credit Union.

 

Member Complaints Procedure